SAP Knowledge Base Article - Public

3307507 - 'Add Successor' field is Disabled in the Sales Quote

Symptom

Unable to add Sales Order to Sales Quote or 'Add Successor' field is Disabled in the Sales Quote.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Workcenter
  2. Go to Sales Quote view
  3. Open any Sales Quote
  4. Navigate to Sales document facet
  5. Go to Sales order section
  6. Click the 'More' button
  7. 'Add Successor' field is disabled

Cause

Creating follow-up Sales Order is only enabled if the Sales Quote is consistent, not an inactive version, not anonymized, not bi-directional integrated, does not have the Transfer Status "In Transfer" and is not Archived.

 

Resolution

This is the current standard behavior of the system.

Keywords

Add Successor, Sales Document, Facet, Button, Sales Order, Sales Quote , KBA , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer core applications 2211