SAP Knowledge Base Article - Public

3307568 - Custom Object definitions are missing in the instance sync tool

Symptom

When trying to do an instance sync some custom object definition are not appearing on the list.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Access the instance
  2. Go to Instance synchronization wizard
  3. Select copy
  4. See in the MDF list there is some custom object that is not appearing in the list.

Cause

There is a lack of permission for these custom MDF objects

Resolution

Probably the user that is being used to do the instance sync doesn't have the permission to edit/import/export the custom MDF objects, this is why they are missing on the instance sync list.

You can go to the MDF custom object and search for permission category, with the permission category you'll know where in the "permission" under permission roles you need to reach to grant the permission to edit/import/export

Keywords

permission roles, instance sync, instance synchronization, missing custom objects, MDF missing instance sync, custom objects, , KBA , LOD-SF-PLT-IST , Instance Sync Tool , Problem

Product

SAP SuccessFactors Platform all versions