3307575 - Workflow Rule for Suppliers is Not Working as Expected

You have defined a workflow rule for Suppliers that should send an e-mail if the value of a field in Bank Data is changed, however the e-mail is not being sent.

SAP Business ByDesign.

1. Go to Supplier Base Work Center.Go to Suppliers View.
2. Search for a Supplier and click 'Edit'.
3. Go to Financial Data tab.
4. Go to Bank Data subtab.
5. Click 'Add row' and add a Bank.
6. Save.
7. After that click 'Edit' again.
8. Remove the account that was added and save.
9. No e-mail is sent.

When an email rule is triggered for an object, an email is sent to the specified recipient. If the same object instance is updated again and the recipient remains unchanged, no further email will be sent, unless the "Always Send Email" checkbox is selected in step "Define Actions" of the Workflow Rule.

If this checkbox is not selected, the email will only be sent on the next save if the recipient differs from the previous one. Note that the change in recipient must occur before the object is saved.

Mark the checkbox "Always Send Email" to send an email every time a save occurs.

Workflow, Always Send Email, Change, Recipient, Bank Data, Suppliers , KBA , SRD-MD-BP-SUP , Suppliers , How To