Symptom
While trying to update an Account's payment method through Mass Data Maintenance, it creates a new record instead of overwriting it.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Mass Data Maintenance work center.
- Search for the relevant file and open it.
- Check the Payment Method record for the account being updated.
- Go to the Account Management work center.
- Open the Accounts view.
- Search and open the same account from the file.
- Navigate to Financial tab and click Payment Method.
- There are two records for the same company.
Cause
There is a technical restriction on the system causing that the Mass Data Maintenance cannot update the payment method.
Resolution
To perform an update of payment methods, these steps should be followed:
- Via the web service, send a request to update customer payment data.
- Set the "PaymentFormCompleteTransmissionIndicator".
- Send the complete list of PaymentForms for the combination of Company and AccountDetermination.
Keywords
update payment methods, excel, workbench, template, mass update, mass update payment method , KBA , SRD-CRM-ACC , Account Management , SRD-CC-MIG-DMC , Migration: Tool , How To
Product
SAP Business ByDesign all versions
SAP Knowledge Base Article - Public