Symptom
- Integrate CTI (Communication Telephony Integration) with C4C Live Activity or Agent Desktop
- This document helps providers initiate certification process for seamless integration in stand-alone or side-by-side mode
Environment
- SAP Cloud for Service
- SAP Cloud for Customer
- SAP Cloud for Sales
- SAP Live Activity
- SAP Agent Desktop
Resolution
- SAP Highly recommends ISVs and System Integrators consider the SAP CTI Certification Process
- This program is specifically designed for System Integrators working with C4C and other SAP Solutions
- Via this Certification process:
- Integrators/Partner will have a dedicated resource to their requirements and
- Validate when something is possible or not
- Testing and more
See Also
Keywords
SAP ICC Integration Scenario, Cloud for Customer Computer Telephony Integration , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem
Product
SAP Cloud for Customer core applications 2302