SAP Knowledge Base Article - Public

3307629 - CTI Certification Process for integration with Live Activity and Agent Desktop

Symptom

  • Integrate CTI (Communication Telephony Integration) with C4C Live Activity or Agent Desktop
  • This document helps providers initiate certification process for seamless integration in stand-alone or side-by-side mode

Environment

  • SAP Cloud for Service
  • SAP Cloud for Customer
  • SAP Cloud for Sales
  • SAP Live Activity
  • SAP Agent Desktop

Resolution

  • SAP Highly recommends ISVs and System Integrators consider the SAP CTI Certification Process
    CTI_Certification.jpg
  • This program is specifically designed for System Integrators working with C4C and other SAP Solutions
  • Via this Certification process:
    • Integrators/Partner will have a dedicated resource to their requirements and
    • Validate when something is possible or not
    • Testing and more

See Also

https://www.sap.com/dmc/exp/2013_09_adpd/enEN/#/partners?search=Telephony

Keywords

SAP ICC Integration Scenario, Cloud for Customer Computer Telephony Integration , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem

Product

SAP Cloud for Customer core applications 2302