SAP Knowledge Base Article - Preview

3307629 - CTI Certification Process for integration with Live Activity and Agent Desktop

Symptom

  • Integrate CTI (Communication Telephony Integration) with C4C Live Activity or Agent Desktop
  • This document helps providers initiate certification process for seamless integration in stand-alone or side-by-side mode


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Environment

  • SAP Cloud for Service
  • SAP Cloud for Customer
  • SAP Cloud for Sales
  • SAP Live Activity
  • SAP Agent Desktop

Product

SAP Cloud for Customer core applications 2302

Keywords

SAP ICC Integration Scenario, Cloud for Customer Computer Telephony Integration , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem

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