SAP Knowledge Base Article - Public

3307719 - Error: Total Length Is 0010; End Number Must Not Exceed 10 Characters

Symptom

Unable to increase Ticket ID range to more than 10 digits due to an error "Total length is 0010; end number must not exceed 10 characters"

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Business Configuration Work Centre
  2. Go to Overview
  3. Search for "Tickets for Customer Support"
  4. Open Maintain Number range
  5. Change the end range to a number more than 10 digits

Error message "Total length is 0010; end number must not exceed 10 characters" is seen.

Cause

Currently Ticket ID number range cannot exceed more than 10 digits.

Resolution

This is the current expected standard behavior.

If you believe there needs to be a change in behavior, submit your idea on the influence portal using the link Influence Opportunity Homepage - Customer Influence (sap.com)

Keywords

Ticket , Number Range , Ticket ID range , Total length , End number , Start Number , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer core applications all versions