Symptom
When a ticket is created in Ask HR application, there is a button with text "Close Ticket". This text is confusing the employees and they click on it assuming it to close the ticket Window.
Environment
SAP SuccessFactors HXM Suite
* SAP SuccessFactors Employee Central Service Center
Resolution
The button "Close Ticket" is not configurable which means its text cannot be changed. Customer can raise enhancement request to Product Management team. Refer KBA - 2090228.
Keywords
Ask HR, application, close, ticket, Close Ticket, button, created, text , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , How To
Product
SAP SuccessFactors HXM Suite 2211