SAP Knowledge Base Article - Public

3308073 - Instance Refresh Reverted with Validation Error


Instance Refresh Tool is in status "Reverted" with Validation error


SAP SuccessFactors HXM Core

Reproducing the Issue

  1. Navigate to Instance Refresh Tool
  2. Schedule Refresh
  3. Enter value for masking Employee Profile e-mails


Wrong email format (example, is provided during the Refresh request submission for masking employee profile users' email which ends up in validation failed 3  due to this incorrect email format


Correct E-mail format and re-schedule the refresh. The refresh will now pass validation stage. (Example

See Also

2791468 - Instance Refresh Tool for BizX & LMS | Must-know guide & FAQ


IRT, Refresh tool, validation, failed, masking, employee profile email , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , Problem


SAP SuccessFactors HXM Core all versions