SAP Knowledge Base Article - Public

3308344 - The employee name in the Employee TI differs from that in the Employee OWL

Symptom

The employee name in the Employee TI differs from that in the Employee OWL.

Environment

 SAP Cloud for Customer

Reproducing the Issue

  1. Go to the People BO, and open the Employees OWL.
  2. Find the employee named XYZ.
  3. Click on XYZ to access the Employee TI.
  4. The employee name displayed in the TI is ABC, which should be XYZ.

Cause

The "Deviating Full Name" of the employee XYZ is maintained. Once it is maintained, it has preference over the full name and will be displayed in the Employee TI.

Resolution

  1. Go to the Administrator BO, and open the Employees OWL.
  2. Find the employee named XYZ and select it.
  3. Hit on the button "Edit" to enter the edit view.
  4. Click on the button "Additional Name Fields".
  5. Clear the value of the field "Deviating Full Name" in the pop-up window. If the field "Deviating Full Name" is missing, please set it as visible in the Adaptation Mode.

See Also

  1. 2916215 - Complete Employee Name Does not Appear in the Employees View
  2. 2921442 - Title of Contact Person is Missing in the Contact Overview

Keywords

deviating full name, inconsistent employee name, wrong employee name, incorrect employee name, employee TI, employee OWL , KBA , LOD-CRM-EMP , Employee , Problem

Product

SAP Cloud for Customer core applications all versions