3308449 - Failing to login to SuccessFactors with “Missing credentials. Please close your browser or re-login” redirect.

When trying to login to SuccessFactors you are redirected to the below error page:

"Missing Credentials. Please close your browser or re-login.

If you have are having trouble logging in, please contact your support administrator and provide this status message: Missing Credential."

SAP SuccessFactors HCM Suite

This error is synonymous with missing SSO configuration,

• If this error is reported by a PWD instance, it means that the SSO in provisioning has been enabled. Therefore, please ensure that “Enable SSO Authentication” is disabled in Provisioning > SSO Settings.
• If the redirect is occurring in partial SSO instances, please ensure that the below URLs in Provisioning > SSO Settings have been configured, otherwise both PWD and SSO users will be redirected to the “MissingCredentials” error page.
  

• If the instance is Partial SSO, PWD users should not use the login URL format

https://<yourdatacenterURL>/login?company=<yourcompanyID>. Instead, you should append &loginMethod=PWD in the URL to login with password https://<yourdatacenterURL>/login?company=<yourcompanyID>&loginMethod=PWD

NOTE: As a customer, you don't have access to Provisioning. To complete tasks in Provisioning, contact your implementation partner. If you're no longer working with an implementation partner, contact SAP Cloud Support.

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SuccessFactors, login, missing credential, credentials, missing, support administrator, SSO, SAML, redirect, redirect URLs, PWD, provisioning, company settings, enable SSO authentication.  , KBA , LOD-SF-PLT-SEL , SSO Errors & Logs , Problem