3308449 - Failing to login to SuccessFactors with “Missing credentials. Please close your browser or re-login” redirect.

Symptom

When trying to login to SuccessFactors you are redirected to the below error page.

Missing Credentials. Please close your browser or re-login.

If you have are having trouble logging in, please contact your support administrator and provide this status message: Missing Credential.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

Resolution

This error is synonymous with missing SSO configuration,

If this is being reported by a PWD instance, it means that the customer has mistakenly enabled SSO in provisioning. Therefore, please ensure that “Enable SSO Authentication” has not been enabled in Provisioning > SSO Settings.
If the redirect is occurring in partial SSO instances, please ensure that the below URLs in Provisioning > SSO Settings have been configured, otherwise both PWD and SSO users will be redirected to the “MissingCredentials” error page.

If the instance is Partial SSO, PWD users should not use the login URL format

https://<yourdatacenterURL>/login?company=<yourcompanyID>. Instead, you should append &loginMethod=PWD in the URL to login with password https://<yourdatacenterURL>/login?company=<yourcompanyID>&loginMethod=PWD

NOTE: As a customer, you don't have access to Provisioning. To complete tasks in Provisioning, contact your implementation partner. If you're no longer working with an implementation partner, contact SAP Cloud Support.

Keywords

SuccessFactors, login, missing credential, credentials, missing, support administrator, SSO, SAML, redirect, redirect URLs, PWD, provisioning, company settings, enable SSO authentication. , KBA , LOD-SF-PLT-LPG , Log In Page Issues (Non SSO) , LOD-SF-PLT-SEL , SSO Errors & Logs , Problem

Product

SAP SuccessFactors HCM Core all versions

Attachments

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