Symptom
When using the Google Maps view in the Visit work centre, the customer address is shown instead of the Visit address.
Environment
SAP Cloud for Customer
Cause
If the longitude and latitude fields are maintained in the Account address, Google Maps will show that address rather than the address of the Visit.
Resolution
One option is to delete the geo data on the account master data.
- Go to the Visits work centre view
- Open the visit you are attempting to view on Google Maps
- Open the account maintained in the header of the visit
- Click edit, and expand the address field
- Delete the entries for longitude and latitude
If the longitude and latitude fields are not visible, you can make them appear via Adaptation Mode.
Keywords
visit, visit address, google maps , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem
Product
SAP Cloud for Customer core applications 2302