SAP Knowledge Base Article - Public

3308485 - Customer Address is Shown Instead of Visit Address on Google Maps


When using the Google Maps view in the Visit work centre, the customer address is shown instead of the Visit address.


SAP Cloud for Customer


If the longitude and latitude fields are maintained in the Account address, Google Maps will show that address rather than the address of the Visit.


One option is to delete the geo data on the account master data. 

  1. Go to the Visits work centre view
  2. Open the visit you are attempting to view on Google Maps
  3. Open the account maintained in the header of the visit
  4. Click edit, and expand the address field
  5. Delete the entries for longitude and latitude

If the longitude and latitude fields are not visible, you can make them appear via Adaptation Mode.


visit, visit address, google maps , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem


SAP Cloud for Customer core applications 2302