SAP Knowledge Base Article - Public

3308490 - Asynchronous error (non-final) in broadcast

Symptom

You have created a broadcast but when it is executed it fails with the following error:

Asynchronous error (non-final) sending mail to XYZ@mail.com

(XYZ@mail.com refers to the email address of a broadcast recipient)

Environment

  • SAP Cloud for Customer
  • SAP Business byDesign

Reproducing the Issue

  1. Go to the work center Business Analytics and the view Broadcasts.
  2. Search for your broadcast.
  3. Check the Last Run column - it shows a red dot. Hover over it and you will see the error.

Cause

The broadcast could not be executed due to too much data.

There is a background job every hour which picks up all broadcasts for that hour and runs them. So each broadcast run as a maximum of 1 hour to be executed. Sometimes broadcasts cannot be executed during this hour if:

  • The underlying report contains a very large amount of data and loading this report does not finish.
  • The broadcast is user specific and you have a large amount of recipients.

Resolution

Please review the modeling of the broadcasted report and the underlying data source. For best practices on modeling custom data sources and reports, please see the KBA 2366796 - Best Practices for Modelling and Handling Data Sources and Reports - Performance. Also please review which selection and view you are using in the report / broadcast.

If your broadcast is sent to a large number of users (80 users for example), please review if the "user specific" setting is required. This setting usually only makes sense when relative selections like "my user name" etc are used, since this would of course have different results for each user. If you need the user specific setting and the number of recipients cannot be reduced, please divide your broadcast up into several smaller ones, i.e. with a smaller list of recipients. Please stagger the start times of those smaller broadcasts to different hours of the day.

Keywords

Asynchronous error (non-final), report, broadcast, data volume, too much data, cannot send, error message, , KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions