SAP Knowledge Base Article - Public

3309061 - Issue with Workflow and DocuSign-Integration for Quote 2.0

Symptom

Quote greyed out in Waiting for E-Signing status.

Environment

SAP SALES CLOUD CPQ integrated with DocuSign.

Reproducing the Issue

  1. Open quote;
  2. Generate document for e-sign;
  3. Generate document;
  4. Fill in details;
  5. Send to DocuSign;
  6. Exit quote;
  7. Open quote.

Cause

Edit action not selected in workflow.

Resolution

Check 'Edit' action in "Waiting for E-Signing -> Waiting for E-Signing" status.

See Also

Keywords

workflow, edit, generate e-sign document, waiting for e-signing, grey, locked, unavailable , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To

Product

SAP CPQ all versions