Symptom
Quote greyed out in Waiting for E-Signing status.
Environment
SAP SALES CLOUD CPQ integrated with DocuSign.
Reproducing the Issue
- Open quote;
- Generate document for e-sign;
- Generate document;
- Fill in details;
- Send to DocuSign;
- Exit quote;
- Open quote.
Cause
Edit action not selected in workflow.
Resolution
Check 'Edit' action in "Waiting for E-Signing -> Waiting for E-Signing" status.
See Also
Keywords
workflow, edit, generate e-sign document, waiting for e-signing, grey, locked, unavailable , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To
Product
SAP CPQ all versions