SAP Knowledge Base Article - Public

3309126 - Emails re-sent when candidate was restarted - Onboarding

Symptom

Candidate's Onboarding activity is restarted and the emails were re-sent to the candidate, despite being already once. Responsible User didn't expect to notify the candidate twice.

Environment

SAP SuccessFactors Onboarding

Resolution

When an Onboarding activity is restarted, it's expected that all the emails will be re-sent to the candidates. If you also have a notification related to a specific step or specific Hiring Manager activity, it will be re-sent as well, despite the task\step was already done once.

Keywords

NHA, resent, restart, retriggered, email, notification, e-mail , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions