3309269 - Process Communication Error "Item ABC: No invoice schedule dates exist" Occurs for a Sales Order

A Process Communication Error or warning message occurs for a sales order document with the following message:

 "Item ABC: No invoice schedule dates exist" (Where ABC represents the line item ID for which the error occurred).

SAP Business ByDesign

1. Navigate to the Sales Orders workcenter. 
2. Go to the Sales Orders view. 
3. Search for the ID DEF (Where DEF is the relevant sales order's ID)
4. Click on Edit. 
5. Click on View All. 
6. Go to the Document Flow tab.

There is a Process Communication Error in the Sales Order:

"The following errors have been addressed to your service provider:

- Sales Order XXX cannot process an update sent by a Sales Order"

1. Navigate to the Application and User Management workcenter.
2. Go to the Process Communication Errors view.
3. From the dropdown list, choose Open Errors with Cases.
4. Search for the Receiving Document ID DEF.

A Process Communication Error occurred for the sales order with the Main Error "Item ABC: No invoice schedule dates exist"

In the Sales Order, under the Invoice Schedule sub tab, the Item ABC was added, however no invoice schedule dates were maintained for it. Hence, the error occurs.

There are two options to correct the issue:

1. Remove the item ABC from the Invoice Schedule tab.
2. Add an invoice schedule date for the item.

For both options:

1. Open the Sales Order DEF.
2. Go to the Pricing and Invoicing tab.
3. Go to the Invoice Schedule sub tab.

Option 1:

1. Select the item ABC.
2. Click on the Remove button.
3. Save the document.

Option 2: 

1. Select the item ABC.
2. Click on Add Date and maintain a valid invoice schedule date for it.
3. Save the document.

Once one of these actions are performed, raise a support case to the SAP's Customer Relationship Management Team so that the failed messages in the backend can be restarted and properly delivered, clearing the Process Communication Error.

In case the error is only a warning message, it should not occur anymore.

No invoice schedule dates exist, invoice schedule, pce, failed xi message, inconsistency, customer invoicing, restart, warning message. , KBA , SRD-CRM-INV , Customer Invoicing , Problem