A user had authorized an S-user ID in Built-In Support, but he needed to authorize another S-user ID. By clicking the Authorize button besides the S-user ID, he was navigated to the authorization grant page. After clicking the Authorize button on that page, the page showed the authorization was still granted to the first S-user ID instead of the second one. Back to the S-user list of Built-In Support, the second S-user still showed no authorization.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
All SAP cloud products that have been integrated with Built-In Support.
s-user id, authorize, authorization, SAP built-in support, embedded support, grant permission, sap universal id, cloud system , KBA , CA-FLP-EXT-DSX , Integration of Support into all SAP products , XX-SER-DSX-BIS , Built-in Support , How To
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