3309303 - Error : [RCIRAS0387]---- Error code:0 [CRWEB00000119] when viewing Crystal Reports in CMC

Symptom

After upgrading from BI4.2 to BI4.3, when trying to view a Crystal Report 2020 in Central Management Console, below error is displayed:

"The viewer could not process an event. There is no server available to process your request. Please try again later, or contact your system administrator if the problem persists. [RCIRAS0387]---- Error code:0 [CRWEB00000119]"

Environment

SAP BusinessObjects BI Platform 4.3 SP1 Patch13 (BI4.3 SP1 Patch13)
Linux operating system

Product

SAP BusinessObjects Business Intelligence platform all versions

Keywords

bi 4.0 4.1 4.2 4.3 bi4.0 bi4.1 bi4.2 bi4.3 CR 2016 CR2020 CR 2020 CRS Crystal Report Server redhat red hat suse sun microsystems oracle solaris ibm aix hp-ux hpux hp ux hewlett-packard hewlett packard mw cleanup mainwin mainsoft main win soft fails failure can't don't won't start starting stopped hang hangs hanging initializing error failed to open view refresh CR reports CRreport Redhat Linux OS unix , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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