SAP Knowledge Base Article - Public

3309484 - [[HiringManagerEmail]] token is not populating in the email triggred and is blank - [Onboarding]


  • [[HiringManagerEmail]] token is not populating with the email Id of hiring manager.
  • Instead, it is coming as blank.
  • When the token is used as hyperlink the issue has occurred. 



SAP SuccessFactors Onboarding

Reproducing the Issue

  • Add token [[HiringManagerEmail]] to email template as hyperlink.
  • When the email is triggered, the hiring manager name is blank.



  • When the token is used as hyperlink, incorrect quotes are present.

  • As Highlighted in the above screenshot, the ending quote used is incorrect. 



  • Please change the second quote highlighted in the above screenshot to the right one.



[[HiringManagerEmail]], token, not populating, Onboarding, compliance emails, HiringManagerEmail token , KBA , LOD-SF-OBX-EML , Notifications , Problem


SAP SuccessFactors Onboarding 2211