SAP Knowledge Base Article - Public

3309502 - Polish characters not appearing as the initials in the avatar of a user’s profile where a profile image has not been uploaded, with the incorrect initials appearing.

Symptom

Polish characters not appearing as the initials in the avatar of a user’s profile where a profile image has not been uploaded, with the incorrect initials appearing.

 




Environment

SAP SuccessFactors HXM Suite 

Reproducing the Issue

  1. In people search, search for an employee with Polish characters in their name without a profile picture.
  2. Click through to their profile.
  3. Notice that in their avatar, their initials are not displayed correctly, and the characters that are missing are specifically the Polish characters e.g. (Ł , Ć , & Ś )

Cause

Expected system behaviour at this time.

Resolution

SuccessFactors engineering have confirmed that currently the avatar component does not support Polish characters for initials. Therefore, instead of the Polish character, the next letter in the first or last name will appear in its place. In such scenarios, the current system setup is configured to show a gender-neutral avatar image. 

See Also

3273667 - [WEF-22820] - Avatar image displaying with Person's initials logic issue

3279526 - [2H 2022] Avatar image displaying First Name and Middle Name initials - SAP SuccessFactots



Keywords

SuccessFactors, Polish characters, Polish, profile, avatar, initials, search, people search, profile picture, image, gender-neutral.  , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-EP , People Profile , Problem

Product

SAP SuccessFactors HCM Core all versions