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3309684 - Mobiliser/SMP installer is failing with unsupported version error.

Symptom

  • The SMP installer throws the following error during the installation process:

    Feb 27, 2023 12:41:01 PM), , com.installshield.smpserver.event.dialog.silent.PanelDBConfigurationSilentImpl, dbg, Ping failed: 1
    (Feb 27, 2023 12:41:01 PM), , com.installshield.smpserver.event.dialog.silent.PanelDBConfigurationSilentImpl, err, ERROR: Cannot connect to database. Verify that the values entered are correct and that the database is running.
    (Feb 27, 2023 12:41:01 PM), , com.installshield.smpserver.event.dialog.silent.PanelDBConfigurationSilentImpl, err, Refer to errors in installation log.
    (Feb 27, 2023 12:41:01 PM), , com.installshield.smpserver.event.dialog.silent.PanelDBConfigurationSilentImpl, err, Exception in thread "main" java.lang.UnsupportedClassVersionError: oracle/jdbc/OracleDriver : Unsupported major.minor version 52.0
            at java.lang.ClassLoader.defineClass1(Native Method) 
    ...


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Environment

  • SMP 3.1 and subsequent patches
  • Linux or Windows OS
  • Oracle db as the SMP repository db

Keywords

KBA , MOB-ONP-INS , SAP Mobile On Premise Installer , Problem

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