3309708 - Intelligent Services error: OData Service ISEFlow Failed

Symptom

ISC is not triggering IC job
"OData Service ISEFlow Failed, Error Status: error, errorThrown:" when trying to access the Flow section of this event in ISC
Error "OData Service ISEFlow Failed, Error Status: error, errorThrown:" is displayed when trying to access an event on Intelligent Services Center (ISC)
Not able to follow the below process: Event raised in ISC > ISC Event Triggers IC job

Environment

SAP SuccessFactors HCM

Reproducing the Issue

1st Scenario - Event example:

"Employee Termination" happens in system
Termination Event Raised in ISC
ISC Event Triggers IC job: Separation Checklist Triggers
IC job upserts termination related data back into SF

2nd Scenario:

Go to Intelligent Services Center (ISC)
Click on any event that is there available
Error "OData Service ISEFlow Failed, Error Status: error, errorThrown:" is displayed

Cause

1st Scenario - The reason for ISC not be interacting with the events is because it is not configured to trigger any IC jobs.
2nd Scenario - Lack of RBP permissions.

Resolution

1st Scenario:

Add the integration to ISC configuration for this event, save it and then re-trigger events. (see: 2769349 - How to trigger an integration center (IC) from Intelligent Services Center (ISC) - SAP SuccessFactors HXM Suite)
Already triggered events cannot be reprocessed.

2nd Scenario:

Affected user experiencing this error must have the Permissions available on the Help Guide - Edit Intelligent Services Center Actions Within a Flow.

Keywords

ISC, IC, trigger event, ISC Event Triggers IC job, OData Service ISEFlow Failed, Error Status: error, errorThrown, OData Service ISEFlow Failed , KBA , LOD-SF-PLT-ISC , Intelligent Services , How To

Product

SAP SuccessFactors HXM Core 2211