Symptom
- ISC is not triggering IC job
- "OData Service ISEFlow Failed, Error Status: error, errorThrown:" when trying to access the Flow section of this event in ISC
- Error "OData Service ISEFlow Failed, Error Status: error, errorThrown:" is displayed when trying to access an event on Intelligent Services Center (ISC)
- Not able to follow the below process: Event raised in ISC > ISC Event Triggers IC job
Environment
SAP SuccessFactors HCM
Reproducing the Issue
1st Scenario - Event example:
- "Employee Termination" happens in system
- Termination Event Raised in ISC
- ISC Event Triggers IC job: Separation Checklist Triggers
- IC job upserts termination related data back into SF
2nd Scenario:
- Go to Intelligent Services Center (ISC)
- Click on any event that is there available
- Error "OData Service ISEFlow Failed, Error Status: error, errorThrown:" is displayed
Cause
- 1st Scenario - The reason for ISC not be interacting with the events is because it is not configured to trigger any IC jobs.
- 2nd Scenario - Lack of RBP permissions.
Resolution
1st Scenario:
- Add the integration to ISC configuration for this event, save it and then re-trigger events. (see: 2769349 - How to trigger an integration center (IC) from Intelligent Services Center (ISC) - SAP SuccessFactors HXM Suite)
- Already triggered events cannot be reprocessed.
2nd Scenario:
- Affected user experiencing this error must have the Permissions available on the Help Guide - Edit Intelligent Services Center Actions Within a Flow.
See Also
Keywords
ISC, IC, trigger event, ISC Event Triggers IC job, OData Service ISEFlow Failed, Error Status: error, errorThrown, OData Service ISEFlow Failed , KBA , LOD-SF-PLT-ISC , Intelligent Services , How To
Product
SAP SuccessFactors HXM Core 2211