Symptom
An exception with the error message "Ship-To or Product missing" in credit memo
Environment
Reproducing the Issue
- Go to the Supplier Invoicing work center.
- Go to the Invoices and Credit Memos.
- Filter for All Documents.
- Search for Credit Memo PQR, open it and click on View All button (PQR represents the Document ID).
- Navigate to Exception tab.
The status is Exception and the error message is Ship-To or Product Recipient missing.
Cause
Ideally if the credit memo is created from Invoice, the ship to would be copied from the supplier invoice.
Here, we see that it is an inter-company transaction meaning Customer Credit memo would create a Supplier credit memo.
This is the reason that the ship to location was not updated in the supplier credit memo.
Resolution
There is no ship-to information in the customer credit memo and hence the data was not taken to the supplier credit memo: PQR which got created from Customer Credit Memo.
Note: It is necessary to have ship to location in order to determine the permanent establishment on the Financial side.
Keywords
KBA , AP-POP-PO , Purchase Order , Problem
Product
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