SAP Knowledge Base Article - Public

3309993 - Error message "Ship-To or Product missing" in credit memo

Symptom

An exception with the error message "Ship-To or Product missing" in credit memo

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Supplier Invoicing work center.
  2. Go to the Invoices and Credit Memos.
  3. Filter for All Documents.
  4. Search for Credit Memo PQR, open it and click on View All button (PQR represents the Document ID).
  5. Navigate to Exception tab.

The status is Exception and the error message is Ship-To or Product Recipient missing.

Cause

Ideally if the credit memo is created from Invoice, the ship to would be copied from the supplier invoice.

Here, we see that it is an inter-company transaction meaning Customer Credit memo would create a Supplier credit memo.

This is the reason that the ship to location was not updated in the supplier credit memo.

Resolution

There is no ship-to information in the customer credit memo and hence the data was not taken to the supplier credit memo: PQR which got created from Customer Credit Memo.

Note: It is necessary to have ship to location in order to determine the permanent establishment on the Financial side.

Keywords

KBA , AP-POP-PO , Purchase Order , Problem

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1.0 ; SAP Business ByDesign 1302 ; SAP Business ByDesign 1305 ; SAP Business ByDesign 1308 ; SAP Business ByDesign 1311 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1411 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1605 ; SAP Business ByDesign 1608 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1805 ; SAP Business ByDesign 1808 ; SAP Business ByDesign 1811 ; SAP Business ByDesign 1902 ; SAP Business ByDesign 1905 ; SAP Business ByDesign 1908 ; SAP Business ByDesign 1911 ; SAP Business ByDesign 2002 ; SAP Business ByDesign 2005 ; SAP Business ByDesign 2008 ; SAP Business ByDesign 2011 ; SAP Business ByDesign 2022 ; SAP Business ByDesign 2102 ; SAP Business ByDesign 2105 ; SAP Business ByDesign 2108 ; SAP Business ByDesign 2111 ; SAP Business ByDesign 2205 ; SAP Business ByDesign 2208 ; SAP Business ByDesign 2211 ; SAP Business ByDesign 2302 ; SAP Business ByDesign 2305 ; SAP Business ByDesign feature pack 2.0 ; SAP Business ByDesign feature pack 2.5 ; SAP Business ByDesign feature pack 2.6 ; SAP Business ByDesign feature pack 3.0 ; SAP Business ByDesign feature pack 3.5 ; SAP Business ByDesign feature pack 4.0