3310012 - How to Edit Time or Book New Time When Employee Was a Service Agent

How to edit time or book new time when employee was a service agent

 SAP Business Bydesign

1. Go to Business Partner Work center
2. Service Agents view
3. Find an existing Service agent and edit Time sheet (record times in Dec YYYY1)
4. Then hire them as an employee from Jan YYYY2
5. Assign a user and logon for the internal employee.
6. Logon as the employee and in the time sheet, see if you can add or update times prior to the 1st of Jan via the ESS Time sheet for the Internal Employee.

Note : YYYY1<YYYY2

This is expected system behaviour .

You can edit time or book new time when employee was a service agent.These are the following options:

1. Here the employee (who was earlier a service agent) can login itself, then goto work-center: Home >Self-services Overview  and choose ‘ Edit Time sheet ’ , then book the time for the period for which employee was a service agent. 
2. The employee’s manger login itself and can also book the time for the period in which employee was a service agent on his behalf. The path for it: Managing My Area>Call Employee Services on Behalf .Then select the employee and choose ‘Edit Time Sheet’.
3. Third option is go to Service Agent work-center view , then choose option ‘Record times from Microsoft Excel’ from Action and download the template to record the times for the employee (who was service agent).
4. If you are using the third option  i.e to use the excel template to upload the times, there is business analytical report ‘Recorded Employee Times’ which you can use to see the recorded time for an employee for a period also where he was a service agent.
5. There is a business analytical report “Recorded Employee Times”  available through which you can see the recorded time for employee.Here enter the employee ID and key date (for which you want to see the recorded times).

1825859 - Cannot Edit the Time Sheet for Service Agent - SAP for Me

  Service agent disappears, edit time or book new time, Recorded Employee Times , KBA , recorded employee times , service agent disappears , edit time or book new time , SRD-HR-TLM , Time and Labour Management , Problem