SAP Knowledge Base Article - Public

3310144 - CPQ-VC: One of the characteristic groups is missing in CPQ configurator UI

Symptom

Characteristic/Tab is missing from Configurator UI. 

Environment

SAP SALES CLOUD CPQ integrated with SAP Variant Configuration.

Reproducing the Issue

  1. Create a Quote;
  2. Configure a Variant Configuration Product;
  3. See that there is a tab missing but it is being shown in the Payload.

Cause

To sync the tabs from the backend, one option needs to be selected in setup, otherwise tabs will not be overridden and CPQ will be the layout master.

Resolution

Customer should enable on SAP Variant Configuration Setup the option "Override product layout to match backend".

See Also

Keywords

Variant Configuration, Layout, Tab, Configurator, VC, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2023