Symptom
Characteristic/Tab is missing from Configurator UI.
Environment
SAP SALES CLOUD CPQ integrated with SAP Variant Configuration.
Reproducing the Issue
- Create a Quote;
- Configure a Variant Configuration Product;
- See that there is a tab missing but it is being shown in the Payload.
Cause
To sync the tabs from the backend, one option needs to be selected in setup, otherwise tabs will not be overridden and CPQ will be the layout master.
Resolution
Customer should enable on SAP Variant Configuration Setup the option "Override product layout to match backend".
See Also
- Knowledge Base Synchronization Settings - https://help.sap.com/docs/SAP_CPQ/f80fbcd4f1c74232839c30ce26886f07/f8783b064a1d46be8804e45148560ee6.html?version=latest
- SAP CPQ Integration Guide - https://help.sap.com/doc/59273e1210184c44be4206ff9c4d7210/2302/en-US/e302ac2f94b448c6a584a6cb674c28d4.pdf?version=latest
Keywords
Variant Configuration, Layout, Tab, Configurator, VC, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed
Product
SAP CPQ 2023