/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
- Goal: Automate Service & Support team redetermination for tickets.
- Plan: Use SDK to add "Redetermine keeping manual changes" or "Redetermine Completely" actions based on the case.
- Issue: Unable to select related action via SDK as it doesn't exist.
Read more...
Environment
- SAP Cloud for Customer
- SAP Cloud for Service
Product
SAP Cloud for Customer core applications 2302
Keywords
Automated re-determination, PDI, , KBA , LOD-CRM-SRP , Service Request Processing , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)