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SAP Knowledge Base Article - PreviewSymptom
- Goal: Automate Service & Support team redetermination for tickets.
- Plan: Use SDK to add "Redetermine keeping manual changes" or "Redetermine Completely" actions based on the case.
- Issue: Unable to select related action via SDK as it doesn't exist.
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Environment
- SAP Cloud for Customer
- SAP Cloud for Service
Product
SAP Cloud for Customer core applications 2302
Keywords
Automated re-determination, PDI, , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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