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3310288 - Messages cannot be sent due to 'Send Method' can not be determined

Symptom

  • The messages cannot be sent by send job even the job finished successfully.
  • No objects were processed by send job, the job log is as following:

    |Message text                                                                                               |Message class|Message no.|Message type|
    ------------------------------------------------------------------------------------------------------------------------------------------
    Job started                                                                                                    |     00      |    516    |     S      |
    Step 001 started (program RSCONN01, variant, user ID)                                   |     00      |    550    |     S      |
    Start send process SAPCONNECT ALL SEND on server servername in client no.    |     XS      |    078    |     S      |
    End of send process SAPCONNECT ALL SEND. Number of selected objects: 0       |     XS      |    025    |     I      |
    Job finished                                                                                                    |     00      |    517    |     S      |
    ------------------------------------------------------------------------------------------------------------------------------------------
  • In SOST, the status is 'XS672 Waiting for communications service' and the 'Send Method' is shown as '<No Text Found>'.


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Environment

SAP Netweaver
SAP S/4HANA
SAPCONNECT
Business Communication Services

Product

SAP NetWeaver 7.0 ; SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP S/4HANA 1809 ; SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA 2021

Keywords

Send Method, No Text Found, SMTP, SMTP server, email send job, SAPCONNECT ALL SEND, RSCONN01, email, FAX, XS672, Waiting for communications service , KBA , BC-SRV-COM , Communication Services: Mail, Fax, SMS, Telephony , Bug Filed

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