SAP Knowledge Base Article - Public

3310687 - Scheduled Job fails with error "The job failed due to an unexpected internal server error" in SAP Analytics Cloud

Symptom

Scheduled job from S/4HANA, it fails with:

    • The job failed due to an unexpected internal server error. Please contact your system administrator.

    It also fails when manually refreshed.

    Environment

    SAP Analytics Cloud 2022.21.17 

    Reproducing the Issue

    1. Log in to SAC tenant 
    2. Open the affected Model 
    3. Go to Data Management Tab
    4. Select the affected job and note the error on the Data Timeline tab
      The job failed due to an unexpected internal server error. Please contact your system administrator.
    5. Try refreshing the job manually 
    6. Note the error message: 
      Couldn't refresh the data.

    Cause

    This issue is currently under investigation by Development.

    Resolution

    This issue is currently under investigation by Development.

    See Also

    Keywords

    SAC, SAP Analytics Cloud, Model, Job, Fails, Failed, Refresh, Scheduled, Unexpected, Error.  , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

    Product

    SAP Analytics Cloud 1.0