Symptom
Corporate structure like Division, Department, Location, Position is showing wrong/no value and cannot be updated.
Try update the value through Super Admin >> Manage HRdata, but cannot be saved.
Environment
SAP SuccessFactors Onboarding 1.0
Cause
The Data Key for Level Code is defined as Level Properties in another level.
Resolution
Please go to super admin and check Level Properties in all levels.
Find the name of Level Properties.
For example, level 6 cannot be update. Data Key for Level Code of level 6 is clientId6.
In level 5, a level property named locationCode with key clientId6.
Data Key for Level Code of level 5 is clientId5.
Check the value of clientId5 from HRData of the impacted candidate.
Go to Onboarding 1.0 > Reference Files > Corporate Structure > level 5.
Find the level 5 of the impacted candidate.
Update level property named locationCode with the correct value first.
Update clientId6 in HRdata of the impacted candidate through super admin.
It should work.
Note: The Data Key for Level Code should not be defined as Level Properties in another level.
Keywords
KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem