Symptom
- Once quote is sent to approval, approver receives notification mail which has quote related information and Approve/Reject Buttons.
- These buttons are not visible when approver opens email in outlook.
- But when approver forwards same mail, buttons are getting displayed.
- Issue is only in outlook.
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
Trigger the Approval Notification in a quote.
Cause
Approval Notification is not configured correctly.
There is an issue in the Style of the anchor tags used.
Resolution
style="mso-hide:all;" in the approve and reject anchor tag is the reason why the buttons are hidden only from the outlook app.
Please remove the style to make it visible.
Keywords
Notification, email, CPQ, Outlook, Approval, Reject, XML Tags , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem
Product
SAP CPQ 2023