SAP Knowledge Base Article - Preview

3311031 - Approve/Reject buttons are not visible when approver opens email in outlook

Symptom

  • Once quote is sent to approval, approver receives notification mail which has quote related information and Approve/Reject Buttons.
  • These buttons are not visible when approver opens email in outlook.
  • But when approver forwards same mail, buttons are getting displayed.
  • Issue is only in outlook.


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Environment

SAP SALES CLOUD CPQ

Product

SAP CPQ 2023

Keywords

Notification, email, CPQ, Outlook, Approval, Reject, XML Tags , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

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