SAP Knowledge Base Article - Public

3311031 - Approve/Reject buttons are not visible when approver opens email in outlook

Symptom

  • Once quote is sent to approval, approver receives notification mail which has quote related information and Approve/Reject Buttons.
  • These buttons are not visible when approver opens email in outlook.
  • But when approver forwards same mail, buttons are getting displayed.
  • Issue is only in outlook.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

Trigger the Approval Notification in a quote.

Cause

Approval Notification is not configured correctly.
There is an issue in the Style of the anchor tags used. 

Resolution

style="mso-hide:all;" in the approve and reject anchor tag is the reason why the buttons are hidden only from the outlook app.

Please remove the style to make it visible. 

Keywords

Notification, email, CPQ, Outlook, Approval, Reject, XML Tags , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ 2023