Symptom
The email template "(ONB) Onboarding Cancelled due to Restart - Hiring Manager Template" did not triggered to the hiring manager, after restarting a candidate.
Environment
SAP SuccessFactors Onboarding
Cause
The template will only get triggered for automatic restart activities.
Resolution
(ONB) Onboarding Cancelled due to Restart - Hiring Manager Template will be triggered when the Onboarding process for a candidate is restarted automatically. Automatic restarts are triggered by a rule, for more information on this rule configuration, please review this guide section - Creating a Business Rule for Restarting the Onboarding Process
Keywords
Restart, retrigger, email, notification, manager, template , KBA , LOD-SF-OBX-EML , Notifications , Problem