SAP Knowledge Base Article - Public

3311083 - Hiring manager email template for restart candidates not triggered - Onboarding

Symptom

The email template "(ONB) Onboarding Cancelled due to Restart - Hiring Manager Template" did not triggered to the hiring manager, after restarting a candidate.

Environment

SAP SuccessFactors Onboarding

Cause

The template will only get triggered for automatic restart activities.

Resolution

(ONB) Onboarding Cancelled due to Restart - Hiring Manager Template will be triggered when the Onboarding process for a candidate is restarted automatically. Automatic restarts are triggered by a rule, for more information on this rule configuration, please review this guide section - Creating a Business Rule for Restarting the Onboarding Process

Keywords

Restart, retrigger, email, notification, manager, template , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions