Symptom
Candidates are unable to apply to jobs posted on job boards via recruiting posting due to incorrect DC on the apply URL. The URL generated in Recruiting Posting is redirecting to the wrong server and it is impacting the job posting to Job boards.
Example scenario:
The link should be generated using the server DC4, but it is using DC68. Thus, the URL is not accessible.
Link generated by RP: https://career68.successfactors.com/sfcareer/jobreqcareer?company=XXXX&jobId=XXX&locale=en_GB
How it should be: https://career4.successfactors.com/sfcareer/jobreqcareer?company=XXXX&jobId=XXX&locale=en_GB
Please note that this issue can happen to all datacenter and it is not located to DC4/DC68 only.
Environment
SAP SuccessFactors Recruiting Posting
Reproducing the Issue
- Go to Job Posting from the Job board and click the "Apply" button.
- It will generate the below error:
This site can't be reached
career00.successfactors.com's server IP address could not be found.
OR
Check if there is a typo in career00.successfactors.com.
Cause
The BizX URL is still in the old DC while the DC of the customer's account in Recruiting Posting is in the new DC migration.
Resolution
While the server migration of customers from the old DC is not yet fully completed, the DC that should be followed for customer's account in Recruiting Posting should be the old DC.
Currently, this settings can only be changed by SAP Recruiting Posting team.
See Also
Keywords
invalid url, apply url, job board, rpo, recruiting posting, data center, application, error, site can't be reached , KBA , LOD-SF-RPO-IFC , Interface Creation (SSO Activation) , Problem
SAP Knowledge Base Article - Public