Symptom
User is trying to create E-Mail Template for Form Template under Active Forms.
Environment
SAP Business ByDesign
SAP Cloud for Customer
Reproducing the Issue
- Go to Application and User Management WorkCenter.
- Navigate to Form Template Maintenance view.
- Select the Form Template.
- Click "Action"
User notice "Create E-Mail Template" is disabled.
Cause
Selected Form Template is not Published.
Resolution
Create E-Mail Template button under "Action" will only be enabled once the Form Template is published. Kindly follow below steps if user want to publish Form Template,
- Go to Application and User Management WorkCenter.
- Navigate to Form Template Maintenance view.
- Select the Form Template.
- Click "Publish".
See Also
Help Portal: Form Template Maintenance Quick Guide
Keywords
Form template, Create E-Mail Template, Action, Not published, Published, Form Template Maintenance view , KBA , form template , create e-mail template , not published , action button , published , form template maintenance view , AP-RC-OUT , Output Management , Problem
Product
SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions