SAP Knowledge Base Article - Public

3311370 - Create E-Mail Template Button Disabled For Form Template

Symptom

User is trying to create E-Mail Template for Form Template under Active Forms.

Environment

SAP Business ByDesign

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Application and User Management WorkCenter.
  2. Navigate to Form Template Maintenance view.
  3. Select the Form Template.
  4. Click "Action"

User notice "Create E-Mail Template" is disabled.

Cause

 Selected Form Template is not Published. 

Resolution

Create E-Mail Template button under "Action" will only be enabled once the Form Template is published. Kindly follow below steps if user want to publish Form Template,

  1. Go to Application and User Management WorkCenter.
  2. Navigate to Form Template Maintenance view.
  3. Select the Form Template.
  4. Click "Publish".

See Also

Help Portal: Form Template Maintenance Quick Guide

Keywords

Form template, Create E-Mail Template, Action, Not published, Published, Form Template Maintenance view , KBA , form template , create e-mail template , not published , action button , published , form template maintenance view , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions