3311393 - Emails Landing in SPAM Folder Even After DKIM Activation

Sent E-mails are landing in SPAM folder even after successful DKIM activation.

SAP Business ByDesign

Example: Purchase order Emails

1. Go to Purchase order workcenter view.
2. Select Order ID.
3. Click edit.
4. Click View All.
5. Open Output history.

E-mails sent successfully by sender however E-mails are landing in SPAM folder.

Business E-Mails are relayed from ByDesign (SAP Network) –> Cronus (Hosted in SAP Network) –> AWS (Hosted in Internet) –> Recipients

1. Business E-Mails will be enabled with SPF policy by default. Check SPF records in your own DNS or any throttling on user e-mail server based on IP address, whitelisting / Authentication based on e-mail headers like “Return-Path” / “Envelope-Sender” / “mailfrom” / “Bounce Address”.
2. Business E-Mails are sent through IP range/address. Set IP and allow listing for receiving E-Mails in your Infrastructure.Refer KBA - 2570539 
3. Always dsn@myXXXXXX.mail.sapbydesign.com or dsn@myXXXXXX.mail.sapbyd.cn. Example: SPF record for domain: myXXXXXX.mail.sapbydesign.com or myXXXXXX.mail.sapbyd.cn would look like: “v=spf1 include:_spf.cmail.ondemand.com include:amazonses.com ~all“

KBA : 2570539 - IP Address for SAP Business ByDesign Data Centers 

KBA : 2829404 - How to check the IP Range of the tenant based on Data Center in ByD and C4C

Blog : Next-Generation Cloud Delivery transition – New Business ByDesign E-mail Infrastructure

IP whitelisting, Emails landing in SPAM,SPF ,IP range,DKIM Activation , KBA , dkim activation , spf , ip range , ip whitelisting , emails landing in spam , AP-RC-OUT , Output Management , Problem

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions