Output e-mail template not working as expected where placeholders are not converted into the actual value.
SAP Business ByDesign
SAP Cloud for Customer
Reproducing the Issue
Example: Service Order
- Go to Service Order Workcenter
- Navigate to Service Order Processing
- Open Order ID
- Click Edit
- Click View All
Under Output History user can find the e-mail sent. User notices in e-mail Template placeholders are not converted into the actual value.
User should use an HTML Template. Check XML which is a good reference to see the structure and placeholder.
Every application area has a generic e-mail text body which variates between the application area like CRM, Finance etc.
User should use an HTML e-mail Template. If no HTML e-mail template is used, the SAP generic text will be used which is hardcoded in the backend.
HTML Template, e-mail template, Placeholders, actual value , KBA , actual value , e-mail template , placeholders , html template , AP-RC-OUT , Output Management , Problem