Symptom
Quote message doesn't show all the approvers names based on an approval rule.
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
- Check quote that needs to be approved;
- Check message based on approval rule;
- Responsible approver is empty.
Cause
Approver of the quote is an inactive user.
Resolution
You will need to change the user settings to make the approver active or change the approver. This can be done following these steps:
- Check in Setup for Users;
- Check specific user and enable "active" and save;
Or:
- Check in Setup for Approval Rules;
- Edit the specific approval rule for the quote;
- Unselect the user from approver.
See Also
Approval Rules - https://help.sap.com/docs/SAP_CPQ/884885f05e6b4c8082254d4d9d63f19b/f1d4f7014fcb4eac8aed4fa9cc76c90a.html?version=latest
Keywords
CPQ, approval, rule, active, inactive , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed
Product
SAP CPQ 2023