SAP Knowledge Base Article - Public

3311717 - Approval rules doesn't show approver in all cases

Symptom

Quote message doesn't show all the approvers names based on an approval rule.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Check quote that needs to be approved;
  2. Check message based on approval rule;
  3. Responsible approver is empty.

Cause

Approver of the quote is an inactive user.

Resolution

You will need to change the user settings to make the approver active or change the approver. This can be done following these steps:

  1. Check in Setup for Users;
  2. Check specific user and enable "active" and save;

Or:

  1. Check in Setup for Approval Rules;
  2. Edit the specific approval rule for the quote;
  3. Unselect the user from approver.

See Also

Approval Rules - https://help.sap.com/docs/SAP_CPQ/884885f05e6b4c8082254d4d9d63f19b/f1d4f7014fcb4eac8aed4fa9cc76c90a.html?version=latest

Keywords

CPQ, approval, rule, active, inactive , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2023