SAP Knowledge Base Article - Public

3311747 - Performance error when editing Background Information


When trying to edit Background Portlet and delete a record, getting a low performance error.


  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Go to the employee profile
  2. Navigate to the Background Data section
  3. Click on edit button
  4. Portlet keeps loading


Employee has too many records/entries for the Background block.

It is suggested to not have more than 100 records in one background block for a single user.


Reduce the number of records for the user.

See Also


background, employee profile, error, performance, low performance, many records, background information, block, portlet, section, edit, loading , KBA , LOD-SF-EP-BGD , Background Elements , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions