SAP Knowledge Base Article - Public

3311821 - Why Purchase order Emails are sent to supplier though DKIM not maintained for any domain.


You created a purchase order and sent to the supplier where No DKIM is mainatined  at all,  However the supplier receives the email.


SAP Business ByDesign


System considers default email address mainatined in the  BC activity:E-mail fax settings

Note 1:The Sender email ID will be determined using above methods while creating the Purchase order, i.e for first Output sent only and will not be used for resubmission or changes made.

 Note 2: If you copy any Purchase order to create new purchase order then sender email address is also copied  as no redetermination happens( however developers have added this to their back log and shall fix it in one of the future releases)


Steps to see the Sender of the Output Email is:

  1. Go to the Purchase Requests and Orders work center
  2. Go to the Purchase Orders view
  3. Select the relevant Purchase Order and navigate to You can also
  4. Click on Edit output form of PO
  5. Select Send by as Email
  6. Scroll down
  7. You will see that Sender E-Mail Address 
  8. If you see  this field empty then  that means system has considered the default Sender email address  appearing in BC activity E-mail and fax settings.

When buyer responsible' s email  or  sender email in Output channel selection is maintained,
 Domain of that email is maintained in the BC activity  Email and fax settings
and if no DKIM is maintained for that Domain
 then  No email will be sent cause system considers the email and domain but since no DKIM , it fails to send email.

See Also

1789176 - How is the Sender E-Mail Address of a Purchase Order Determined


KBA , SRD-SRM-PRO , Purchase Requests and Orders , Problem


SAP Business ByDesign all versions