3311821 - Why Purchase order Emails are sent to supplier though DKIM not maintained for any domain.

Symptom

You created a purchase order and sent to the supplier where No DKIM is mainatined at all, However the supplier receives the email.

Environment

SAP Business ByDesign

Cause

System considers default email address mainatined in the BC activity:E-mail fax settings

Note 1:The Sender email ID will be determined using above methods while creating the Purchase order, i.e for first Output sent only and will not be used for resubmission or changes made.

Note 2: If you copy any Purchase order to create new purchase order then sender email address is also copied as no redetermination happens( however developers have added this to their back log and shall fix it in one of the future releases)

Resolution

Steps to see the Sender of the Output Email is:

Go to the Purchase Requests and Orders work center
Go to the Purchase Orders view
Select the relevant Purchase Order and navigate to You can also
Click on Edit output form of PO
Select Send by as Email
Scroll down
You will see that Sender E-Mail Address
If you see this field empty then that means system has considered the default Sender email address appearing in BC activity E-mail and fax settings.

When buyer responsible' s email or sender email in Output channel selection is maintained,
Domain of that email is maintained in the BC activity Email and fax settings
and if no DKIM is maintained for that Domain
then No email will be sent cause system considers the email and domain but since no DKIM , it fails to send email.

Keywords

KBA , SRD-SRM-PRO , Purchase Requests and Orders , Problem

Product

SAP Business ByDesign all versions