SAP Knowledge Base Article - Public

3311842 - 'Ticket' field in Sales Quotes Header does not have value help


 'Ticket' field in Sales quote header does not have value help


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Workcenter
  2. Click on Sales Quotes Workcenter View
  3. Open any Sales Quote
  4. Click on the Edit icon
  5. 'Ticket' field in the Header section does not have value help


The 'Ticket' field in the header section of Sales Quotes gets populated only with details of the latest Ticket added through the Tickets Facet under Sales Quotes.


This is the expected system behaviour.


Sales Quotes, Ticket, Header, Field, Facet, Value help , KBA , LOD-LE-CQP , Customer Quote Processing , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer core applications all versions