SAP Knowledge Base Article - Public

3312264 - Seller Not Determined For Sales Order In Offline Mode


You noticed that the Seller party is not filled for Sales Order in Offline mode.


SAP Cloud for Customer

Reproducing the Issue

  1. Login to C4C Windows App.
  2. Go to Offline mode. 
  3. Go to Sales Workcenter.
  4. Navigate to Sales Order view.
  5. Create a Sales Order as a follow up.
  6. As result, only Sales Organisation, Sales Unit filled, but Seller is not.


Offline party determination only supports a limited subset of the online functionality.

For the following parties a (limited) automated determination is supported:

  • Account's contact
  • ShipTo, Payer, Buyer
  • Owner
  • Sales unit and organization, distribution channel, division
  • Territory
  • Custom-defined parties

All other parties have to be maintained manually or will be determined automatically in online when doing a synchronization from offline to online.


This is the current expected behavior of SAP Cloud for Customer.

  1. If you are a partner: please use or the Partnerfinder.
  2. If you are a customer:

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.


Offline , Party , Determination , Filled , Sales Order , KBA , LOD-LE-RC-PAP , Party Processing , LOD-LE-CQP-CO , Lean Sales Orders , How To


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