SAP Knowledge Base Article - Public

3312279 - There is no Data Source Available to Display Data from External Qualtrics Surveys in Tickets


You are trying to display data from External Surveys in Tickets


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Business Analytics Work Center
  2. Go to Design Data Sources
  3. Search for data source, for example "Ticket Survey Answer - CODTKTSURVEYANS" etc
  4. Select Preview
  5. No data is displayed
  6. Customer expects data from Ticket from the Survey Tab, to be displayed in this data source or any other data source


External Surveys which are displayed in the Tickets are from the Qualtrics integration feature and currently there is no data source available for this underlying Business Object.


Please make a new feature request via the SAP Cloud For Customer Influence Forum at: for this feature.


External Surveys, Qualtrics, Ticket Survey Answer, CODTKTSURVEYANS, Tickets, Ticket, Survey Tab , KBA , LOD-CRM-XM , Integrate C4C with Qualtrics , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions