This KBA details specific Identity Provisioning (IPS) topics that can be assisted by SAP Support and topics that are considered consulting, which can be further handled through SAP consulting services.
For general guideline of what SAP supports, see Note 2706322 - What is Support – What is Consulting: Cloud Solutions.
For SAP documentation on IPS, see SAP Help Portal : SAP Cloud Identity Services - Identity Provisioning.
Identity Provisioning 1.0
KBA , BC-IAM-IPS , Identity Provisioning Service (IPS) , How To
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