SAP Knowledge Base Article - Public

3312837 - The Code List Restriction and Language Adaption from C4C Cannot be used for Server Side Gmail integration.


You are having difficulty using server-side Gmail as you are not using the default English field/button.

For this reason, users try to understand which value to select as they are logging in a different language.

Even trying to change this value via Code List Restriction, or Language Adaptation, does not change the value in Gmail on the server side.


SAP Cloud for Customer

Reproducing the Issue

  1. Open Server Side Gmail in another language other than English;
  2. Look for the affected field/button;
  3. You will see it is not possible to change these.


Defaulting done via Code List Restrictions or any other way in SAP Cloud For Customer does not apply to the server-side extensions for Gmail and/or Outlook.


This is the current system expected behavior.

An alternative option may be to check the SAP Cloud for Customer - Customer Influence to submit an idea:


code list restriction; language adaptation; Server Side Gmail integration; , KBA , LOD-CRM-GW-OUT , Outlook , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2208