SAP Knowledge Base Article - Public

3312845 - Unable To Remove Account Logo via Data Workbench

Symptom

You want to remove the Logo present in Accounts, inside the Attachments tab, via Data Workbench.

You want to do this via "Export", in Data Workbench.

However, you see that the attachments option is NOT available there.

Environment

SAP Cloud for Customer

Reproducing the Issue

Steps 1:

  1. Go to Customer WC;

  2. Go to Accounts view;

  3. Open any account;

  4. Go to Attachments tab;

---> you will see the account logo there;

Steps 2:

  1. Go to Data Workbench WC;
  2. Go to "Import" view;

--> you will see that attachments option is available there;

Steps 3:

  1. Go to Data Workbench WC;
  2. Go to "Export" view;

--> you will see that attachments option is NOT available there;

Cause

In order to remove Account logo in mass from Data workbench, this would have to be done via "Update" View. This cannot be done via "Export" View.

However, as per KBA: "2568268 - Frequently Asked Questions on Data Workbench Work Center" , it is not possible to update and export attachments for any object using Data Workbench work center.

Resolution

You can only import new attachments for an object using the "Import" View, but not "Update" or "Export", in Data Workbench.

This is the current system expected behavior.

An alternative option may be to check the SAP Cloud for Customer - Customer Influence to submit an idea:

Keywords

remove logo; data workbench; update; , KBA , LOD-CRM-INT-DWB , Data Workbench , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2211