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3312900 - BI Auth Troubleshooting Series: Active Directory - Complete Troubleshooting Guide


  • AD SSO starts failing for some or all users 
  • Manual AD authentication is failing
  • Client tools like CCM are failing with internal error
  • Setting up AD SSO using KBA 2629070 
  • Various other errors such as being left at a login screen
  • Account Information Not Recognized: Active Directory Authentication failed to log you on FWM 00006 or FWM 00005 
  • jcsi.kerberos: Could not decrypt service ticket with Key type ##, KVNO ##, Principal "HTTP/XXX.YYY.ZZZ" using key:Principal username@REALM.COM
  • com.crystaldecisions.sdk.exception.SDKException$InvalidArg: The argument has an invalid value null (FWM 02024)



  • SAP BusinessObjects Business Intelligence Platform 4.3 and SP and patch also good for 4.2
  • Microsoft Active Directory (all versions on the Product Availability Matrix)  


KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Bug Filed

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