SAP Knowledge Base Article - Public

3313386 - CTE - after S/4HANA cloud 2302 release the user is not able to process documents in Concur Document Posting Monitor

Symptom

You access "Concur Posting Documents Monitor" app, but the user after the upgrade is no longer able to manually process the documents, the options under "Feedback Loop" button are greyed out.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • S/4HANA Cloud 2302

Reproducing the Issue

  1. Access "Concur Posting Documents Monitor" app;
  2. try to manually process any document via button "Feedback Loop" _ "Step-By-Step"

Cause

With the new SAP S/4HANA Cloud 2302 / 2302 it was included the segregation of duty.

Ps. link in case of issue with the hyperlink: https://help.sap.com/doc/0c51b70bf38f447fa045443622289b87/2208.500/en-US/3e742a6146f34ab8951a53a6be763321.html 

You can find more information regarding the release information for ICS at SAP note 3140635.

Resolution

As described at the above link (help portal), to prepare for the SAP S/4HANA Cloud 2302 release, maintain the company code values for the Concur Integration - Posting Documents Monitor (SAP_CON_BC_CTE_POST_MONI_PC) regarding Write and Read authorizations according to your business scenario. 

Thus you need to access the app "Manage Business Roles" and add the company code accordingly.

See Also

Check our FAQ notes:

  • 2924469 FAQ: Concur Integration (SAP S/4HANA Cloud)
  • 3140635 SAP S/4HANA Cloud and the Concur Integration - Release Information
  • 2922806 FAQ: General Information about the Concur Integration
  • 2914977 FAQ: Concur Certificates, Authentication, and Connectivity
  • 2923196 FAQ: Financial Posting in the Concur Integration

You can find useful information in our Customer Information Work Zone. 

To access the Customer Information Work Zone page with its additional information, send a mail with the subject “Work Zone Access” to sapconcurintegration@sap.com. Please note that this channel is not intended for error handling or to address requirements!

Keywords

segregation of duty, 2302, Manage Business Roles, Concur Posting Documents Monitor, Concur, Concur apps, Feedback, Feedback Loop, Step-By-Step, manual processing. , KBA , BNS-CON-SE-S4 , Concur Suite Enablement S/4HANA Integration , How To

Product

SAP S/4HANA Cloud 2302

Attachments

image.png
image.png