Symptom
- When the candidate performs the e-Signature step, the following error occurs:
- Error: Signing document because of missing field: sign field does not assign.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Onboarding
Reproducing the Issue
- Log in or proxy as the candidate or Hiring Manager
- For You Today > Provide your details to get onboarded
- Complete your e-Signature
- Start
- Click on "Click to Sign"
- Error: Signing document because of missing field: sign field does not assign.
Cause
- Cause 1: The document to be signed has the signature field configured as a "Digital Signature" instead of a "Text Field".
- Cause 2: Missing permissions.
Resolution
Solution 1:
- Download the affected form from Maintain Onboarding and Offboarding Document Templates.
- Re-configure the signature field to a "Text Field" (Ensure that the key/placeholder is also correct. - e.g. DocuSignSignHere).
- Re-upload the form in Maintain Onboarding and Offboarding Document Templates.
- Run the Onboarding Compliance Metadata Sync Job in Provisioning > Manage Scheduled Jobs.
- Restart the Onboarding process of the candidate or test with a new one.
Solution 2:
- Ensure that the following permissions are granted to the affected candidate or Hiring Manager's permission role:
- Metadata Framework:
- Access to non-secured objects
- Compliance Object Permissions
- AssignedComplianceForm (View/Edit)
- Compliance Document Flow (View/Edit)
- Compliance Form (View/Edit)
- Compliance Form Data (View/Edit)
- Compliance Form.metadataForFormFields (FormFieldMetadata) (View/Correct/Create)
- Compliance Form.metadataForPDFs (FormPDFMetadata) (View/Correct/Create)
- Compliance Form.metadataForPDFs.formSignatures (FormPDFSignatureMetadata) (View/Correct/Create)
- Compliance Form.metadataForPDFs.pdfMetadataForLocales (FormPDFLocaleMetadata) (View/Correct/Create)
- Compliance Form.metadataForUi (FormUIMetadata) (View/Correct/Create)
- Compliance Form.metadataForUi.metadataForLocales (FormUILocaleMetadata) (View/Correct/Create)
- Compliance Process (View/Edit)
- Compliance Process Responsible Object (View/Edit)
- Compliance Process Task (View/Edit)
- ComplianceUserData (View/Edit)
- Form Group Metadata (View/Edit)
- FormGlobalFilter (View/Edit)
- FormSelectionFilter (View/Edit)
- Onboarding or Offboarding Object Permissions:
- Document Data (View/Edit)
- Document Flow (View/Edit)
- Document Template (View/Edit)
- Metadata Framework:
See Also
Keywords
Onboarding, Onboarding 2.0, OBX, e-Signature, Click to Sign, Signing document because of missing field: sign field does not assign, Permissions, Unable to sign, Document, Compliance, Text Field, Digital Signature, Sign, Signature , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem
Product
SAP SuccessFactors Onboarding 2405