3313397 - Error: Signing document because of missing field: sign field does not assign. - Onboarding

• When the candidate performs the e-Signature step, the following error occurs:
  • Error: Signing document because of missing field: sign field does not assign.
    

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Onboarding

1. Log in or proxy as the candidate or Hiring Manager
2. For You Today > Provide your details to get onboarded
3. Complete your e-Signature
4. Start
5. Click on "Click to Sign"
6. Error: Signing document because of missing field: sign field does not assign.

• Cause 1: The document to be signed has the signature field configured as a "Digital Signature" instead of a "Text Field".
• Cause 2: Missing permissions.

Solution 1:

1. Download the affected form from Maintain Onboarding and Offboarding Document Templates.
2. Re-configure the signature field to a "Text Field" (Ensure that the key/placeholder is also correct. - e.g. DocuSignSignHere).
3. Re-upload the form in Maintain Onboarding and Offboarding Document Templates.
4. Run the Onboarding Compliance Metadata Sync Job in Provisioning > Manage Scheduled Jobs.
5. Restart the Onboarding process of the candidate or test with a new one.

Solution 2:

• Ensure that the following permissions are granted to the affected candidate or Hiring Manager's permission role:
  • Metadata Framework:
    • Access to non-secured objects
      
  • Compliance Object Permissions
    • AssignedComplianceForm (View/Edit)
    • Compliance Document Flow (View/Edit)
    • Compliance Form (View/Edit)
    • Compliance Form Data (View/Edit)
    • Compliance Form.metadataForFormFields (FormFieldMetadata) (View/Correct/Create)
    • Compliance Form.metadataForPDFs (FormPDFMetadata) (View/Correct/Create)
    • Compliance Form.metadataForPDFs.formSignatures (FormPDFSignatureMetadata) (View/Correct/Create)
    • Compliance Form.metadataForPDFs.pdfMetadataForLocales (FormPDFLocaleMetadata) (View/Correct/Create)
    • Compliance Form.metadataForUi (FormUIMetadata) (View/Correct/Create)
    • Compliance Form.metadataForUi.metadataForLocales (FormUILocaleMetadata) (View/Correct/Create)
    • Compliance Process (View/Edit)
    • Compliance Process Responsible Object (View/Edit)
    • Compliance Process Task (View/Edit)
    • ComplianceUserData (View/Edit)
    • Form Group Metadata (View/Edit)
    • FormGlobalFilter (View/Edit)
    • FormSelectionFilter (View/Edit)
      
  • Onboarding or Offboarding Object Permissions:
    • Document Data (View/Edit)
    • Document Flow (View/Edit)
    • Document Template (View/Edit)
      
    

• 3391979 - Signing Document Because of missing field : sign field does not assign-Onboarding
• 3152787 - [Onboarding] Employee or Hiring Manager is unable to Sign the complaince form

Onboarding, Onboarding 2.0, OBX, e-Signature, Click to Sign, Signing document because of missing field: sign field does not assign, Permissions, Unable to sign, Document, Compliance, Text Field, Digital Signature, Sign, Signature , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem