SAP Knowledge Base Article - Public

3313397 - Error: Signing document because of missing field: sign field does not assign. - Onboarding

Symptom

  • When the candidate performs the e-Signature step, the following error occurs:
    • Error: Signing document because of missing field: sign field does not assign.
      

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log in or proxy as the candidate or Hiring Manager
  2. For You Today > Provide your details to get onboarded
  3. Complete your e-Signature
  4. Start
  5. Click on "Click to Sign"
  6. Error: Signing document because of missing field: sign field does not assign.

Cause

  • Cause 1: The document to be signed has the signature field configured as a "Digital Signature" instead of a "Text Field".
  • Cause 2: Missing permissions.

Resolution

Solution 1:

  1. Download the affected form from Maintain Onboarding and Offboarding Document Templates.
  2. Re-configure the signature field to a "Text Field" (Ensure that the key/placeholder is also correct. - e.g. DocuSignSignHere).
  3. Re-upload the form in Maintain Onboarding and Offboarding Document Templates.
  4. Run the Onboarding Compliance Metadata Sync Job in Provisioning > Manage Scheduled Jobs.
  5. Restart the Onboarding process of the candidate or test with a new one.

Solution 2:

  • Ensure that the following permissions are granted to the affected candidate or Hiring Manager's permission role:
    • Metadata Framework:
      • Access to non-secured objects
        
    • Compliance Object Permissions
      • AssignedComplianceForm (View/Edit)
      • Compliance Document Flow (View/Edit)
      • Compliance Form (View/Edit)
      • Compliance Form Data (View/Edit)
      • Compliance Form.metadataForFormFields (FormFieldMetadata) (View/Correct/Create)
      • Compliance Form.metadataForPDFs (FormPDFMetadata) (View/Correct/Create)
      • Compliance Form.metadataForPDFs.formSignatures (FormPDFSignatureMetadata) (View/Correct/Create)
      • Compliance Form.metadataForPDFs.pdfMetadataForLocales (FormPDFLocaleMetadata) (View/Correct/Create)
      • Compliance Form.metadataForUi (FormUIMetadata) (View/Correct/Create)
      • Compliance Form.metadataForUi.metadataForLocales (FormUILocaleMetadata) (View/Correct/Create)
      • Compliance Process (View/Edit)
      • Compliance Process Responsible Object (View/Edit)
      • Compliance Process Task (View/Edit)
      • ComplianceUserData (View/Edit)
      • Form Group Metadata (View/Edit)
      • FormGlobalFilter (View/Edit)
      • FormSelectionFilter (View/Edit)
        
    • Onboarding or Offboarding Object Permissions:
      • Document Data (View/Edit)
      • Document Flow (View/Edit)
      • Document Template (View/Edit)
        
      

See Also

Keywords

Onboarding, Onboarding 2.0, OBX, e-Signature, Click to Sign, Signing document because of missing field: sign field does not assign, Permissions, Unable to sign, Document, Compliance, Text Field, Digital Signature, Sign, Signature , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem

Product

SAP SuccessFactors Onboarding 2405