3313397 - Error: Signing document because of missing field: sign field does not assign. - Onboarding

• When the candidate performs the e-Signature step, the following error occurs:
  • Error: Signing document because of missing field: sign field does not assign.
    

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Onboarding

1. Log in or proxy as the candidate or Hiring Manager
2. For You Today > Provide your details to get onboarded
3. Complete your e-Signature
4. Start
5. Click on "Click to Sign"
6. Error: Signing document because of missing field: sign field does not assign.

• Cause 1: The document to be signed has the signature field configured as a "Digital Signature" instead of a "Text Field".
• Cause 2: Missing permissions.

Solution 1:

1. Download the affected form from Maintain Onboarding and Offboarding Document Templates.
2. Re-configure the signature field to a "Text Field" (Ensure that the key/placeholder is also correct. - e.g. DocuSignSignHere).
3. Re-upload the form in Maintain Onboarding and Offboarding Document Templates.
4. Run the Onboarding Compliance Metadata Sync Job in Provisioning > Manage Scheduled Jobs.
5. Restart the Onboarding process of the candidate or test with a new one.

Solution 2:

• Ensure that the following permissions are granted to the affected candidate or Hiring Manager's permission role:
  • Metadata Framework:
    • Access to non-secured objects
      
  • Compliance Object Permissions
    • AssignedComplianceForm (View/Edit)
    • Compliance Document Flow (View/Edit)
    • Compliance Form (View/Edit)
    • Compliance Form Data (View/Edit)
    • Compliance Form.metadataForFormFields (FormFieldMetadata) (View/Correct/Create)
    • Compliance Form.metadataForPDFs (FormPDFMetadata) (View/Correct/Create)
    • Compliance Form.metadataForPDFs.formSignatures (FormPDFSignatureMetadata) (View/Correct/Create)
    • Compliance Form.metadataForPDFs.pdfMetadataForLocales (FormPDFLocaleMetadata) (View/Correct/Create)
    • Compliance Form.metadataForUi (FormUIMetadata) (View/Correct/Create)
    • Compliance Form.metadataForUi.metadataForLocales (FormUILocaleMetadata) (View/Correct/Create)
    • Compliance Process (View/Edit)
    • Compliance Process Responsible Object (View/Edit)
    • Compliance Process Task (View/Edit)
    • ComplianceUserData (View/Edit)
    • Form Group Metadata (View/Edit)
    • FormGlobalFilter (View/Edit)
    • FormSelectionFilter (View/Edit)
      
  • Onboarding or Offboarding Object Permissions:
    • Document Data (View/Edit)
    • Document Flow (View/Edit)
    • Document Template (View/Edit)
      
    

• 3391979 - Signing Document Because of missing field : sign field does not assign-Onboarding
• 3152787 - [Onboarding] Employee or Hiring Manager is unable to Sign the complaince form

Onboarding, Onboarding 2.0, OBX, e-Signature, Click to Sign, Signing document because of missing field: sign field does not assign, Permissions, Unable to sign, Document, Compliance, Text Field, Digital Signature, Sign, Signature , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem