SAP Knowledge Base Article - Preview

3313466 - "Could not load collection from ZK" Storefront could not connect to solr

Symptom

Failed to query product on storefront after solr mode switched from standalone to cloud, with the following exception found in Dynatrace:

   Exception:
                                                                                                                                                                
      org.springframework.web.util.NestedServletException


   Message:

   Request processing failed; nested exception is org.apache.solr.common.SolrException: Could not load collection from ZK: master_XXXXX_XX_Product_default


   Stacktrace:

      org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1014)
      org.springframework.web.servlet.FrameworkServlet.doGet (FrameworkServlet.java:898)
     javax.servlet.http.HttpServlet.service (HttpServlet.java:656)
      org.springframework.web.servlet.FrameworkServlet.service (FrameworkServlet.java:883)
     javax.servlet.http.HttpServlet.service (HttpServlet.java:765)
      org.apache.catalina. core. ApplicationFilterChain.internalDoFilter (ApplicationFilterChain.java:231)
      org.apache.catalina. core. ApplicationFilterChain.doFilter (ApplicationFilterChain.java:166)
      de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:338)
      de.hybris.platform.personalizationservices.filter.CxPersonalizationFilter.doFilterInternal(CxPersonalizationFilter.java:47)
      org.springframework.web.filter.OncePerRequestFilter.doFilter (OncePerRequestFilter.java:117
      de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:308)
      de.hybris.platform.servicelayer.web.WebAppMediaFilter.doFilter (WebAppMediaFilter.java:160)
      de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:308)
     jnj.filter.AssistedServiceFilter.doFilterInternal (AssistedServiceFilter.java:82)
     org.springframework.web.filter.OncePerRequestFilter.doFilter (OncePerRequestFilter.java:117)
      de hvbris nlatform servicelaverweh AbstractPlatformFilterChain$internalFilterhain deFilter... 


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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud 2205

Keywords

Could not load collection from ZK , KBA , CEC-SCC-COM-SRC-SER , Search and Navigation , Problem

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