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3313467 - Error 'Customer has no installation entry for system <SID> ' during ITSM Service Management configuration in SAP Solution Manager 7.2

Symptom

Error 'Customer has no installation entry for system <SID> ' while executing automatic activity Check AIINSTALLATIONS under step Perform Prerequisites in ITSM Service Management.

SOLMAN_SETUP Screenshot.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

Customer has no installation entry for system *, Installation number, Customer number, V_AISAPCUSTNOS, V_AIINSNRS, AIINSTALLATIONS, AI_SC_RESET_SYNCH_STATUS, REFRESH_ADMIN_DATA_FROM_SUPPORT, SM:AGS_SISE_SUPHUB_OUTBOX_PROCES, Client , KBA , SV-SMG-SVC , Administration of Service Connections with Solution Manager , SV-SMG-SUP , Service Desk / Incident Management , Problem

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