3313490 - Cancelled Sales Order Line is Not Displayed in The Sales Order Confirmation Output

You have cancelled a sales order line and notice that this line is not displayed in the Sales Order Confirmation output.

SAP Business ByDesign

1. Go to the Sales Orders work center view.
2. Open a sales order.
3. In Items tab, the item line 10 is cancelled.
4. Click Preview, you notice that the rejected line 10 is not in the Sales Order Confirmation output.

This is the current system design on the standard sales order confirmation template that cancelled sales order line is not visible in the preview/output.

The sales order confirmation output is used to confirm with client on the sales order details. Cancelled lines are cancelled and not accepted in the order, hence not included in the outgoing document.

You may create a custom template to include the cancelled sales order line.

Or, if it is only for reporting purpose, you may use the report tool to get all sales order lines including cancelled.

canceled sales order line; sales order confirmation; missing; display , KBA , AP-SLO-SO , Sales Order , Problem