Symptom
You have cancelled a sales order line and notice that this line is not displayed in the Sales Order Confirmation output.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Sales Orders work center view.
- Open a sales order.
- In Items tab, the item line 10 is cancelled.
- Click Preview, you notice that the rejected line 10 is not in the Sales Order Confirmation output.
Cause
This is the current system design on the standard sales order confirmation template that cancelled sales order line is not visible in the preview/output.
The sales order confirmation output is used to confirm with client on the sales order details. Cancelled lines are cancelled and not accepted in the order, hence not included in the outgoing document.
Resolution
You may create a custom template to include the cancelled sales order line.
Or, if it is only for reporting purpose, you may use the report tool to get all sales order lines including cancelled.
Keywords
canceled sales order line; sales order confirmation; missing; display , KBA , AP-SLO-SO , Sales Order , Problem