3313708 - New SAP Cloud ALM user unable to log on or reset password

• I cannot logon to my company's SAP Cloud ALM tenant, even though I received an invite email about tenant access.
• New user has received an e-mail inviting them to access SAP Cloud ALM, but they cannot logon and the "forgot password" link does not send them a password reset e-mail.
• New SAP Cloud ALM user encounters error "Sorry, we could not authenticate you. Try again" when attempting to logon.
• SAP Cloud ALM user encounters error "Sorry, we could not authenticate you. Try again" when attempting to logon with credentials from another source (e.g. S-user logon credentials).
• User received SAP Cloud ALM welcome email, but does not know what password to enter and "Forgot Password" does not send an email.
• User doesn't have the e-mail to activate the account from Identity Authentication Service

SAP Cloud ALM

SAP Cloud ALM, login issue, logon issue, authentication error, cannot log on, user invitation, invitation email, user activation, IdP, Identity Provider, SAP Cloud Identity Authentication Service, IAS, SAP BTP, trust configuration, forgot password, password reset email, "Sorry we could not authenticate you" , KBA , SV-CLM-INF-UAM , User Management for SAP Cloud ALM , BC-IAM-IDS , Identity Authentication Service , SV-CLM-INF-ONB , Onboarding/Provisioning and Decommissioning , Problem