3313708 - New SAP Cloud ALM User cannot logon or reset their password

• I cannot logon to my company's SAP Cloud ALM tenant, even though I received an invite email about tenant access.
• New user has received an e-mail inviting them to access SAP Cloud ALM, but they cannot logon and the "forgot password" link does not send them a password reset e-mail.
• New SAP Cloud ALM user encounters error "Sorry, we could not authenticate you. Try again" when attempting to logon.
• SAP Cloud ALM user encounters error "Sorry, we could not authenticate you. Try again" when attempting to logon with credentials from another source (e.g. S-user logon credentials).
• User received SAP Cloud ALM welcome email, but does not know what password to enter and "Forgot Password" does not send an email.

SAP Cloud ALM

Add user in IAS, Missing user in IAS, , KBA , SV-CLM-INF-UAM , User Management for SAP Cloud ALM , BC-IAM-IDS , Identity Authentication Service , SV-CLM-INF-ONB , Onboarding/Provisioning and Decommissioning , Problem